Limited One Year Warranty and Return Policy

Forward Ski Systems, LLC (FSS) warranty obligations are limited to the terms set forth as follows:

The Forward Ski System is warranted against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user, registered, purchaser (“Warranty Period”).  If a defect arises and a valid claim is received within the Warranty Period, at its option FSS will either (1) repair the defect at no charge using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price upon receipt of the original product.  Replacement product or parts assume that remaining warranty of the original product or (90) days from the date of replacement or repair, whichever provides longer coverage.  To be warranted, parts provided by FSS in fulfillment of its warranty obligation must be used in the product for which warranty service is claimed. When a product or part is exchanged, replaced items become property of FSS.

Exclusions and Limitations

This Limited Warranty applies only to the Forward Ski System manufactured by, or for FSS that can be identified by the FSS Logo affixed to it.  FSS does not warrant that the operation of the product will be uninterrupted or error-free.  Nor, is FSS responsible for damage arising from failure to follow instructions relating to the product’s use.

This warrantee does not apply: (a) to damage caused by accident, abuse, misuse, water immersion or other external causes; (b) to damage caused by operating the product outside the permitted or intended uses documented by FSS; to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of FSS or an FSS Authorized Service Provider; or (d) to a product or part that has been modified by anyone to significantly alter functionality or capability; or (f) to consumable parts such as batteries, unless damage has occurred due to a defect in materials or workmanship of the FSS product itself.

To the extent permitted by law, this warranty and remedies set forth above are exclusive and in lieu fo all other warranties, remedies and conditions, wether oral or written, statutory, express or implied.  As permitted by applicable law, Forward Ski Systems, LLC specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against hidden or latent defects.  If FSS can not lawfully disclaim statutory or implied warranties then to the extent permitted by law, all such warranties shall be limited in duration to the duration of this express warranty and to repair or replacement service as determined by FSS in its sole discretion.  No reseller or outside agent is authorized to make any modification, extension, or addition to this warranty.

Except as provided in the warranty and to the extent permitted by law, FSS is not responsible for direct, special, incidental or consequential damages resulting form any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of the anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; or any indirect or consequential loss or damage howsoever caused.  The forgoing limitation shall not apply to death or personal injury claims.

Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusion or limitation on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights that vary by country, state, or province.  This limited warranty is governed by and construed under the laws of the state of Nevada, USA.  More information about Forward Ski Systems, LLC, the warrantor under this Limited Warranty can be found at www.forwardski.com

Technical Support Contacts

For questions and technical service needs, please contact us

By Phone: Toll Free 1-855-384-5607

Phone support available 9am-5pm PST    M-F

By e-mail: info@forwardski.com

Responses provided within one business day

By web: .www.forwardski.com/faq

 

Return Policy

All orders will ship no more than 2 business days from the date of payment. All packages will be sent via Fed Ex, UPS, USPS depending on address. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn’t happen often, but it can happen.

Shipping Policy

If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can return your purchase up to 30 days from the purchase date.  Returned Systems must be in the condition you received them and in the original box and/or packaging and sent Prepaid to Forward Ski LLC, 345 Parr Circle, Reno, Nv, USA 89512.